We, as ICT Cloud, work to continuously improve the experience we provide to our customers and to continuously increase the added value we offer to our customers with the strength we derive from our values of "Honesty", "Keeping Our Promise", "Modesty" and "Hunger for Development" by putting customer satisfaction at the center of our business.

• In line with our Customer Satisfaction Management Approach,
• We investigate our customers' requests, applications, suggestions, and complaints in depth and establish effective communication.
• We handle complaints submitted to our company in an open, objective, sensitive, fair and confidential manner. We adhere to the confidentiality of customer information.
• We use the demands, applications, suggestions, and complaints from our customers as the driving force of our development, and increase our service quality and efficiency.
• We operate an end-to-end process that covers legal regulations, ethical rules, customer expectations, and employee feedback.
• We keep the necessary infrastructure constantly accessible so that our customers can easily convey their needs to us.
• At the heart of our customer focus lies our humility and first of all, we accept that our customers are right.
• Our customers tell us:
• From our Contact Form; /en/contact-us/
• From our Support Line; 0850 222 8588
• From our support e-mail address; You can reach support@ICT Cloud.com

The senior management of our company is responsible for the implementation of the Customer Satisfaction Policy by reviewing it at least once a year. We commit to all customers, employees, and other stakeholders of our company, and we consider it our duty to share it with the public.